Frequently Ask Questions

Is there a minimum grocery order amount?

We do not have any minimum order amount.

How much are your delivery charges?

We add $20 on your grocery bill for delivery and stocking charges.

How can we contact you?

You can contact email us at pascal@sxmleshalles.com, or call us at (590)690227466.
If you contact us us by email (our preference) we will respond ASAP.

How can I pay?

You can pay by Credit card (Visa , Mastercard) through PayPal.Payment will be processed via secure SSL terminal.

Do you make substitution?

Yes from time to time an item you ordered may not be available on the island.When this happens , we will either substitute it with a similar item.If we are unable to do this we will refund the cost of the item.

If I need an item that is not on your website, can you get it for me?

In that cas use the document « my complementary list », if the product is available on the island we will get it for you.

Do I need to be present for delivery?

No. Our service is a pre arrival service and we will put all of your groceries in the villa before your arrival. We refrigerate any items needed to be and all the other items will be left in the kitchen.

Do you have any special offers?

Yes we have a special section for the « deal of the week » on the home page.

Do you accept tips?

Tipping is completely optional, but always appreciated.

When I enter our billing address in PayPal, it says the order will be shipped here is this correct?

No. We have captured your vacation rental information before you are redirected to the secure PayPal site.We will be delivering to your vacation destination.

Where do I enter my Voucher Code?

On the computers, tablets and iPads, the field where you can enter the Voucher Code is displayed on the left in front of the total amount.

"https://www.sxmleshalles.com/en/order".

On Iphones, Androïd and Windows Phones, this field is above the totals.

Please note: You can enter multiple combinable Vouchers Codes. Once a coupon is validated, a new field is displayed.